Anyone who has been keeping up with the latest trends in the automobile industry, has surely by now, seen or heard what a distinct advantage a BDC can be for any dealership. It is truly a formidable addition in the arsenal of weapons designed to sell more cars. It has become a staple in corporately owned stores, as well as the larger dealerships throughout the country. Boosting sales, increasing closing ratios, and turning “no-shows” into confirmed appointments. When properly utilized, an experienced BDC can also head off any CSI problems far in advance of them becoming “nightmares” thereby raising CSI scores. Now does all of this sound too good to be true? That’s because up to now it has been.
At IPD…we have one of the most advanced call centers in the automotive industry. Every lead is diligently followed up with until we have exhausted the last opportunity. Our agents get valuable information from the customer such as how much they have for a down payment, what kind of vehicle they want and we tell them what stips to bring when they show up for an appointment!
With the advent of IPD’s “Call-Connect” program it has now become cost effective for any dealership to have an experienced, top of the line BDC! You can now have an entire BDC working your leads two shifts a day, six days a week on all of your advertising programs.
Converting your leads into confirmed appointments. Calling your sold customers within 24 hours with a few brief CSI questions to head off any problems, allowing you time to resolve them before they receive their survey. Now you will have the ability to see actual results and to track your ROI on budgeted advertising dollars for newspaper ads, direct mail campaigns, internet leads, TV/radio spots, as well as, outbound calls for all of your data base and CSI needs. IPD’s “Call Connect” will maximize your return on advertisements and provide 100% customer satisfaction through:
• Live customer service representatives
• Dedicated account management teams that support your business needs
• Problem solving and help center
• CSI and data gathering
• Bi-lingual services
• Customized scripts and training for events and promotions
• Comprehensive call sourcing and reporting
• Complete fulfillment solutions
• IVR and immediate follow-up